Our courses are digital. The moment a payment completes, you get the full notes PDF, the workbook and every video lesson, and none of that can be handed back. This page says exactly when we refund and when we do not, before you pay.
The short version
Once access to a course has been given, the sale is final and we do not refund for a change of mind. If something is our fault, such as a double charge, access that never arrived, or a fault we cannot fix, we refund the full amount.
1. Look before you buy
Because sales are final, every course page lets you check the course first, free and without an account: an intro video, every lesson title, what is in the notes and workbook, and the answers to common questions. If you are still unsure, ask us on WhatsApp before paying. We answer honestly, including when a course is not right for you.
2. When we refund in full
- You were charged twice for the same course or pack. We monitor for duplicates and refund the second charge without being asked.
- You paid but did not get access, and we cannot restore it after you tell us. No payment is ever kept without access being granted.
- A technical fault stops the course from working, for example the videos or notes will not open for your account, you report it within 7 days of purchase, and we cannot fix it within 7 days of your report.
3. When we do not refund
- A change of mind, or deciding the course is not needed, after access has been given.
- Not having time to complete the course. Access is lifetime, so there is no deadline to miss.
- Not passing the final test. Every course allows several attempts.
- The account has been shared, or the material redistributed, in breach of our terms.
- A chargeback has already been raised with your bank for the same payment. In that case we respond through the bank's process instead.
4. How to report a problem or request a refund
Send one email with these details:
- Email to info@acadvista.in
- Subject line: Payment or access problem
- The email address on your account
- The course name
- The order or payment reference from your receipt
- What went wrong, with a screenshot if you can
You may also message us on WhatsApp and we will pick it up from there. Most access problems are fixed the same day.
5. How long a refund takes
| Stage | Timing |
|---|---|
| We acknowledge your message | Within 1 working day |
| We approve and initiate the refund | Within 3 working days of approval |
| Money reaches your account | Typically 5 to 7 working days after initiation, depending on your bank or card issuer |
Refunds are always made to the original payment method. We cannot refund to a different card, account or UPI ID.
6. What happens to your access
When a refund is processed:
- Your access to that course ends. For the three-course pack, access to all three ends.
- Any certificate issued for that course is revoked and will show as revoked on the verification page.
- Downloaded material remains licensed to you personally and must not be shared or redistributed.
- Your account itself stays open, along with any other course you have bought.
7. Cancellation
Courses are one-time purchases, not subscriptions, so there is nothing recurring to cancel and no automatic renewal. You will never be charged again for a course you have bought.
If a payment fails or is interrupted, no access is granted and no amount is retained. Where a bank has debited an amount for a failed transaction, it is normally reversed automatically by the payment gateway within 5 to 7 working days. Write to us if it is not.
8. Bulk and institutional purchases
Bulk purchases made by a college or organisation are governed by the terms agreed in writing at the time of purchase. Where nothing else was agreed, this policy applies.
9. Contact
Payments and refunds: info@acadvista.in
General support: info@acadvista.in
Phone: +91 99919 74709