We would rather refund you than keep money from someone the course did not help. This page says exactly how that works, before you pay.
The short version
Ask within 7 days of purchase and we refund the full amount. No forms, no questions, no conditions about how much you watched.
1. Refund window
You may request a refund within 7 days of the date of purchase. The date of purchase is the date the payment was completed, as shown on your receipt.
Requests made after that window are considered case by case. If there is a genuine problem with the course, tell us, because we would still rather fix it or refund you than argue about a date.
2. How to request a refund
Send one email with these details:
- Email to billing@academy.acadvista.in
- Subject line: Refund request
- The email address on your account
- The course name
- The order or payment reference from your receipt
You may also message us on WhatsApp and we will pick it up from there. Telling us why is optional and always useful, but it is never a condition of the refund.
3. How long it takes
| Stage | Timing |
|---|---|
| We acknowledge your request | Within 1 working day |
| We approve and initiate the refund | Within 3 working days of the request |
| Money reaches your account | Typically 5 to 7 working days after initiation, depending on your bank or card issuer |
Refunds are always made to the original payment method. We cannot refund to a different card, account or UPI ID.
4. What happens to your access
When a refund is processed:
- Your access to that course ends.
- Any certificate issued for that course is revoked and will show as revoked on the verification page.
- Downloaded material remains licensed to you personally and must not be shared or redistributed.
- Your account itself stays open, along with any other course you have bought.
5. Cancellation
Courses are one-time purchases, not subscriptions, so there is nothing recurring to cancel and no automatic renewal. You will never be charged again for a course you have bought.
If a payment fails or is interrupted, no access is granted and no amount is retained. Where a bank has debited an amount for a failed transaction, it is normally reversed automatically by the payment gateway within 5 to 7 working days. Write to us if it is not.
6. Duplicate payments
If you were charged twice for the same course, tell us or simply wait: we monitor for duplicates and refund the second charge without being asked.
7. Bulk and institutional purchases
Bulk purchases made by a college or organisation are governed by the terms agreed in writing at the time of purchase. Where nothing else was agreed, this policy applies.
8. Exceptions
We do not refund where:
- The account has been shared, or the material has been redistributed, in breach of our terms.
- The request relates to a purchase made more than 7 days ago and no problem with the course is identified.
- A chargeback has already been raised with your bank for the same payment. In that case we respond through the bank's process instead.
9. Contact
Refunds and billing: billing@academy.acadvista.in
General support: support@academy.acadvista.in
Phone: +91 99919 74709